Enterprise Learning! Conference 2017

The award-winning Scripps Health Simulation Center for Collaborative Medicine showcases the successful application of simulation for effective training and education. Attendees are invited to tour the Simulation Center and see how Scripps Health on-boards teams, develops employee skills to achieve mastery while improving patient outcomes. Attendees will receive a general center orientation and a hands-on experience within a simulated scenario. Lunch will be provided. About the Center Scripps Health’s Simulation unit training supports successful patient outcomes such as improving patient mortality, safety and the care experience, while reducing rates of infection and readmission. “When Scripps improves these outcomes, we … improve the care that we provide to our patients,” said Ghazala Sharieff, M.D., director of physician outreach and medical management. “The use of simulated scenarios has increased in clinical pre-licensure education programs,” says Nancy Saks, CFLI director. “New graduates come to Scripps expecting to participate in simulation exercises. Now we can build on their training and help them become experts with the equipment they will find in their work areas.”

Virtual Reality Content can be smoothly integrated into existing learning programs to provide an immersive and impactful experience to reinforce learning objectives. Whether it is to onboard new students, deliver empathy-driven diversity principles or show health and safety examples, VR can be created in a short turnaround time with minimal cost. Using the 3 steps of planning, shooting and editing a 360 video for use in a VR headset, Ritchie will deliver easy to understand 360 video cinematography principles, shooting tips and post-production editing in a smooth workflow for learning departments of any size.

More than 100 of the world’s elite learning leaders and organizations convene at ELC17. In this keynote panel discussion, leaders of high performance organizations will discuss how they are integrating some of the newest education technologies into their learner’s experience. To set the framework for EdTech companies going forward, the panel will also discuss current and future uses of technology to solve age old problems of scaling educational pedagogies that have been proven to produce the best learner results.

Training geniuses is a challenge. How do you train the smartest people in the world? In this keynote session, Anthony will share his journey of re-inventing JPL’s learning organization to meet the needs of the contemporary workforce. Anthony is committed to supporting the technical training and professional needs of the men and woman of NASA and California Institute of Technology in their quest to DARE MIGHTY THINGS. JPL's office of Technical Training and development is comprised of industry leading learning professionals focused on enabling the knowledge that propels those who accomplish the impossible.

Following the keynote is the Second Annual Learning! Champion Award Ceremony. The Awards honors individuals who have made significant contributions to the learning industry. In 2017, 28 champions were named as thought-leaders, mentors, creative consultants, or innovators. All have an important role in advancing our industry through their extraordinary contributions. Celebrate their accomplishments and be inspired by their advice on how to make a difference in the learning world.

Join in the celebration to honor the 2017 Learning! Champions and 2017 Learning! 100 award-winners. Meet the world’s top public and private sector learning leaders. Share advice, business cards and more. All ELC17 attendees are welcome.

The Learning! 100 Awards dinner hosts the top global learning organizations. These top 100 learning organizations are high performers, innovative, collaborative and host outstanding learning cultures. Celebrate their achievements at the Learning! 100 Awards Dinner. *Dinner tickets sold separately.

In a business landscape rocked by constant change and turmoil, companies like Airbnb, Cisco, GE Digital, Google, IBM and Microsoft are reinventing the future of work. What is it that makes these companies so different? They’re strategic, they’re agile, and they’re customer focused. Most importantly, they’re game changers. And, their workplace practices reflect this. In this session, Kevin will present an actionable framework for meetings today’s toughest business disruptions head-on. He will guide you step-by-step through the process of recruiting top employees and building an engaged culture- one that will drive your company to long-term success. He will provide you 10 rules for rethinking, reimagining and reinventing your organization.

The Learning! 100 leaders are high performers, innovative, collaborative and have impactful learning cultures. They also face many of the same challenges as you do; from managing millennials, attracting top talent, engaging employees, delivering business impact, sales enablement and performance management. Join Kevin, Nitya, Ritchie, and Timothy to share best practices and lessons learned from their award-winning programs. T-Mobile is one of the fastest growing mobile services in the USA with 72.6 million subscribers and a reputation of exceeding customer expectations. While the telesales team was performing and meeting its revenue targets, the organization was highly fragmented with call centers each using different processes, tools, management models and training approaches. They launched a sales management learning and transformation program. Branding focused on promoting the Un-Carrier culture with a theme to “Unleash, Empower and Excel U”. The goal was cultural change, excitement and a focus on working cohesively as one unified T-Mobile to delivery an outstanding customer experience. At Bing Lee Stores, Ritchie leads learning and culture. He embraces Virtual Reality, 360 video and immersive strategies to on-board and train retail and sales teams at Bing Lee Stores. Spend 5 minutes with Ritchie and witness his enthusiasm and passion for learning. See firsthand the technologies he leverages to engage, excite and motivate new team members. And, discover the impact immersive learning has on speed to competency and performance. In the age of disruption, the best approach is a great strategy. DAU has evolved their learning strategy to reflect a new generation of workers, with impact metrics and performance drivers. Dr. Carman will reveal how DAU develops, implements and measures learning impact and their collaborative approach to strategic learning. Choice Hotels has been honored for its diversity and inclusion culture from Human Rights Initiative and Diversity Suppliers Award. It takes more than saying the words as we see from the current headlines. Tim joins this panel to provide insights in extending and inclusive culture across the franchise, supplier and corporate teams. As well as insights on how Choice University supports the various stakeholders’ training needs.

Globalization, social media, ever-increasing computing power, and the proliferation of low-cost advanced technologies have created a level of worldwide complexity and rapid change never before seen. To remain competitive in this environment, today’s workers, military members, and civil servants require an expanded set of competencies, higher levels of nuanced skills such as critical thinking and emotional intelligence, and more efficient and agile pathways to expertise. Achieving these outcomes depends, at least in part, on enhancing our learning ecosystem. This includes, for instance, identifying new ways to empower our personnel to learn anytime/anywhere, enhancing the quality of learning delivered, and better tailoring learning experiences to individuals’ needs. This session outlines a vision for the future of learning, painting a picture of the “art of the possible” and proposing a roadmap that outlines five enabling conditions needed to achieve this future vision. The conditions include: 1. Cultivate ubiquitous learner-centric, technology-enabled instruction; 2. Build upon the foundations of data-driven learning; 3. Foster a learning culture at the organizational level; 4. Encourage and empower social learning; and 5. Draw upon deliberate practices and the evidence-based body-of-knowledge from learning science. Enacting any one of these conditions will pose significant challenges, and particular science or technology gaps associated with each condition create additional hurdles. Nonetheless, the time is right, in terms of understanding and demand, to take action to modernize and improve the wider, integrated, lifelong learning system!

Zappos.com was established in 1999 to offer the best possible online shopping experience for footwear. Over the years, the selection has grown to include not only footwear but clothing, accessories, housewares, and more. Named a J.D. Power 2011 Customer Service Champion, rated ELITE by STELLAService, and recognized as one of FORTUNE’s 100 Best Companies to Work For® 6 years in a row since 2009, Zappos.com continues to strive for excellence in customer service. Zappos.com was founded on the culture of WOW, defined by core values from which they develop their culture, brand, and business strategies. These are the 10 Core Values that they live by: 1. Deliver Wow Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble Join this high energy, engaging keynote with Erica and discover how to add the WOW into your learning culture.

Critical thinking is defined as disciplined thinking that is clear, rational, open-minded, and informed by evidence. This session will focus on the importance of looking at a problem from different perspectives and formulating alternatives from that reasoning. Critical thinking requires foundational knowledge plus the ability to investigate alternatives prior to making a decision, a skill critical to workplace success. In this session, you will learn how to: -Apply research methodology processes (PDSA) to problem-solving situations. -Identify and manage risks associated with making and implementing decisions. -And, assess and generate alternative solutions and determine which option is the most appropriate.

The modern professional works in increasingly volatile and unpredictable environments. 83% of employees indicate that “work” is their greatest source of stress. It’s taking a massive toll on employee engagement, performance and health. You can’t create a work environment that’s stress free, but you can create a culture of focus, resilience and high performance through mindfulness and employee wellbeing. In this session, you'll will: - Understand the state of stress, disruption and competition your employees are currently experiencing. - Learn proven methods of combatting stress with mindfulness and stress resiliency training through a ‘whole-employee’ approach to wellbeing. -Discover the best practices of leading companies who have already done it.